7game1  FAQ Answers Support

Yes. Under Philippine gaming regulations, you must be at least 21 years old to register and play on 7game1. We verify age during registration and may request government-issued ID at any time. Accounts found to belong to persons under 21 will be immediately closed and any funds returned to the verified payment method.

No. Each player is permitted one 7game1 account only. Duplicate accounts are a violation of our Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact our support team immediately.

Log in to your 7game1 account and go to Account Settings → Personal Details. You can update your email address, mobile number, and address. Changes to your full name or date of birth require identity verification — please contact our support team with a valid government-issued ID.

On the 7game1 Login page, click Forgot Password. Enter your registered email address or mobile number and we'll send you a password reset link or OTP. Follow the instructions to set a new password. For security, reset links expire after 30 minutes.

Accounts are temporarily locked after five consecutive failed login attempts as a security measure. Wait 30 minutes and try again, or use the Forgot Password option to reset your credentials. If your account remains locked, contact our 24/7 support team for assistance.

Yes. 7game1 supports SMS-based two-factor authentication. You can enable 2FA in Account Settings → Security. Once enabled, every login will require both your password and a one-time code sent to your registered mobile number. We strongly recommend enabling 2FA to protect your account.

7game1 accepts the following payment methods for Filipino players:

• GCash
• PayMaya / Maya
• Bank transfer (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank)
• Debit card (Visa / Mastercard debit)

All transactions are processed in Philippine Peso (₱). Credit card deposits are not accepted in compliance with Philippine regulations.

The minimum deposit on 7game1 is ₱100 for GCash and PayMaya, and ₱500 for bank transfers. Debit card minimums may vary depending on your issuing bank. There is no maximum deposit limit by default, though you can set your own deposit cap through our responsible gaming tools.

GCash and PayMaya deposits are credited to your 7game1 account instantly in most cases. Bank transfers typically take 1–3 business hours during banking hours (Monday–Friday, 9am–5pm). If your deposit has not appeared after 24 hours, please contact our support team with your transaction reference number.

Go to Account → Withdraw, select your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Withdrawals are processed to the same method used for your most recent deposit. Make sure your account is fully verified (KYC complete) before requesting a withdrawal.

GCash and PayMaya withdrawals are typically processed within 1–4 hours. Bank transfers take 1–2 business days. All withdrawal requests are reviewed by our finance team before processing. First-time withdrawals may take slightly longer due to additional verification checks.

The minimum withdrawal amount on 7game1 is ₱200. There is no maximum withdrawal limit for verified accounts, though large withdrawals may be subject to additional identity checks in line with our anti-money laundering obligations.

7game1 offers a welcome bonus for new Filipino players on their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. Bonuses are subject to wagering requirements before withdrawal — always read the full terms before claiming any offer.

A wagering requirement (also called a playthrough requirement) means you must wager the bonus amount a specified number of times before you can withdraw bonus-derived winnings. For example, a 20x wagering requirement on a ₱500 bonus means you must place ₱10,000 in total bets before the bonus converts to withdrawable cash.

The 7game1 VIP Club rewards loyal players with exclusive perks including higher withdrawal limits, personalised bonuses, dedicated account managers, and priority support. VIP status is earned through consistent play and can be upgraded across multiple tiers. Visit the VIP Club page for full details.

7game1 offers a wide range of games including:

• Slot games — hundreds of titles from leading providers
• Bingo — multiple rooms with varying ticket prices
• Shaolin Soccer — our unique sports-themed game
• 7game1 Casino — live dealer tables including blackjack, roulette, and baccarat

Yes. All 7game1 slot and RNG-based games use certified Random Number Generator (RNG) technology, which ensures every outcome is completely random and independent of previous results. Our games are regularly audited by independent testing laboratories. Live casino games use real dealers and physical equipment streamed in real time.

If you experience a disconnection during a game, 7game1's system records the state of your session. When you reconnect and return to the game, it will resume from where it left off. If a round was in progress at the time of disconnection, the outcome is determined by the RNG result already generated. Contact support if you believe a disconnection affected your balance incorrectly.

Know Your Customer (KYC) verification is a legal requirement for licensed online gaming operators in the Philippines. It helps us confirm your identity, verify your age (21+), prevent fraud, and comply with anti-money laundering regulations. KYC is required before your first withdrawal and may be requested at any time.

You will need to provide:

• A valid government-issued photo ID (passport, driver's licence, SSS ID, PhilSys ID, or UMID)
• A selfie holding your ID
• Proof of address (utility bill or bank statement dated within the last 3 months) — for higher withdrawal tiers

Documents can be uploaded directly through your 7game1 account dashboard.

7game1 uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored on secure, access-controlled servers. We never sell or share your data with third parties for marketing purposes. For full details, see our Privacy Policy.

Log in and go to Account Settings → Responsible Gaming → Deposit Limits. Choose a daily, weekly, or monthly limit and enter your preferred amount in PHP. Reductions take effect immediately. Increases require a 7-day cooling-off period before they apply, giving you time to reconsider.

Self-exclusion allows you to block access to your 7game1 account for a chosen period: 6 months, 1 year, 5 years, or permanently. Once activated, the exclusion cannot be reversed during the chosen period. To self-exclude, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our support team directly. During exclusion, you will not receive any promotional communications from 7game1.

If you or someone you know is struggling with problem gambling, support is available. You can contact our 7game1 responsible gaming team via live chat or email at any time. PAGCOR also provides responsible gaming resources and guidance for Filipino players. For mental health support, the National Center for Mental Health (NCMH) crisis hotline is available 24/7. Please visit our Responsible Gaming page for more information and resources.

Yes. 7game1's session time limit tool lets you set a maximum daily play duration. When your limit is reached, you will be automatically logged out. You can also enable session reminders that notify you at regular intervals (e.g., every 30 or 60 minutes) so you stay aware of how long you've been playing.